Specialist - F&A - I2C 4B

Job Description

Specialist - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .
Job Description
With a startup spirit and 145,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of RCM (AR) – Specialist (4B) – Query Management
We are seeking a detail-oriented and proactive Account Receivable (RCM) Specialist to own and execute end-to-end management of AR Follow-up and Denials Management, Billing & Collection. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance. The ideal candidate possesses deep, hands-on experience with RCM.
• Query Management
• undefinedResponsible for managing complex and escalated queries, driving root cause analysis, improving query workflows, supporting governance, and mentoring Analysts for consistent query handling. Responsibilities · Own complex, aged, high-impact, and escalated operational/client queries until closure. · Perform trend analysis to identify recurring query themes, ownership gaps, upstream defects, and process-control issues. · Facilitate cross-functional discussions with AR, Billing, Coding, Authorization, Payment Posting, Quality, and Client teams. · Define and refine query categorization, routing, ownership, SLA, and documentation standards. · Coach Analysts on investigation approach, stakeholder updates, escalation notes, and closure quality. · Drive repeat-query reduction through knowledge base updates, SOP improvements, and defect prevention actions. Qualifications we seek in you!
Minimum Qualifications
Relevant years of AR experience with digital finance operations.
Preferred Qualifications/ Skills
· Strong healthcare RCM functional knowledge across AR, Billing, Denials, Payment Posting, and operational governance. · Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems. · Strong analytical skills with ability to convert query data into root cause and improvement actions.· Ability to mentor junior resources and maintain consistent quality standards.· Experience with workflow/ticketing tools, Excel reporting, dashboards, and SOP governance preferred.Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube . Furthe