Job Description
Job Title: Client Support Representative (AI Patient Access Specialist)Job Description The Client Support Representative serves as an AI Patient Access Specialist in a next-generation contact center role within the healthcare field. In this position, you monitor AI-led conversations between healthcare representatives and insurance agents, guide the AI by selecting accurate prompts and next steps, and seamlessly take over calls when human interaction is required. You play a critical role in insu…
6:30 AM
Arrive before the first surgical cases. Pull the pre-registration queue for today's scheduled patients. Your goal: every case shou…
7:00 AM
Work through pre-registrations. Verify active insurance coverage in the payer portal for each patient, confirm benefits (deductibl…
8:30 AM
Walk-in patient at the ED registration desk. Collect demographics, insurance cards, photo ID. Verify coverage in real time. If cov…
See salary ranges, certifications, and full career path →