Transportation Assistant

Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating, scheduling, or arranging transportation services for customers, patients, clients, or passengers (e.g., medical transport, common carriers, vendor-provided transport). Reviewing travel requests, mileage claims, vouchers, or reimbursement documentation for accuracy, completeness, and compliance with governing regulations or policies Applying transportation, travel, or reimbursement guidelines; interpreting applicable regulations, procedural requirements, or eligibility rules to ensure proper processing. Communicating with customers, staff, vendors, and/or other stakeholders to obtain information, resolve issues, clarify requirements, or coordinate transportation arrangements. Using automated systems to input, track, and update travel or transportation data, maintain records, and generate routine reports. Identifying discrepancies, incomplete information, or potential errors in travel/transportation documentation and taking corrective action or escalating as appropriate. Providing customer service by explaining transportation processes, required documentation, benefit entitlements, or program procedures You will be rated on the following Competencies for this position: Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Preferred Experience: coordinating transportation in a medical or healthcare setting; managing patent transportation scheduling, workload tracking, and daily operational support; familiarity with VTS procedures, clinical workflows and clinical computing systems; ability to communicate with Veterans, families, clinical staff and external transportation partners; demonstrate tact, diplomacy, and professionalism in resolving transportation concerns, ability to work in high volume, fast paced environments while maintaining accuracy and compliance with privacy and safety standards; ability to manage and coordinate patient transportation activities using clinical scheduling systems and transportation workflow tools; sill communicating with clinical and administrative personnel to resolve scheduling conflicts and ensure efficient patient flow; capacity to interact professionally with Veterans and the public using strong customer service principles; sensitivity to age related and cultural needs of diverse Veteran populations; and skill supporting transportation program operations through workload forecasting, procedure development, and quality improvement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of int