Job Description
Job Family : Business Operations Travel Required : Up to 10% Clearance Required : None What You Will Do: Create detailed step-by-step documentation for back end (AR Follow Up & Denials, Billing) Revenue Cycle Management (RCM) processes. Collaborate with operations and quality teams to identify needs, skill gaps, and coaching opportunities, ensuring SOP content aligns with business requirements.
8:00 AM
Pull your AR worklist. Claims are sorted by payer, days in AR, and dollar amount. Priority: anything over 60 days old and over $1,…
8:30 AM
Work a batch of Medicare claims stuck in 'processing' status. Log in to the Medicare FISS portal, check claim status on each one.…
9:30 AM
Call the Cigna provider line for a claim that's been in process for 45 days. On hold for 18 minutes. The rep tells you the claim w…
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