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Patient Financial Service Representative
UnitedHealth Group
📍 West Side, Worcester County On-site Patient Access Posted 2026-05-18

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Job Description

Requisition number: 2359267 Job category: Customer Services _This position follows a hybrid schedule with (2) days in-office days per week. Our office is located at 385 GROVE STREET, Worcester, MA._ Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting
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A Day in the Life: Patient Access
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6:30 AM
Arrive before the first surgical cases. Pull the pre-registration queue for today's scheduled patients. Your goal: every case shou…
7:00 AM
Work through pre-registrations. Verify active insurance coverage in the payer portal for each patient, confirm benefits (deductibl…
8:30 AM
Walk-in patient at the ED registration desk. Collect demographics, insurance cards, photo ID. Verify coverage in real time. If cov…
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