Job Description

To qualify for this position, applicants must meet all requirements by the announcement closing date 07/14/2026. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficient. Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide verification of the education requirement if not covered under the grandfathering provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Specialized Experience must possess one year of specialized experience equivalent to the GS-6 grade level collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. **Resume must include hours per week for work experience credit. ** At the GS -7 grade level education cannot be used as a substitution for the above specialized experience. Candidates must demonstrate the KSAs below: 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. 3. Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines. 4. Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics. Preferred Experience: 3+ years experience as Medical Support Assistant. The incumbent must have knowledge of Human Resources Management, planning, scheduling, and conducting training and evaluating progress of such training. The incumbent is responsible for a wide range of assignments and provides administrative, advisory, and technical support to MSAs. Ability to provide clinical staff recovery aspects having a direct impact on the reimbursement of the facility. The incumbent has the primary responsibility of providing lectures, one-on-one training, on site mentoring, and support over the phone and/or web based. As a trainer, the incumbent is responsible for teaching and mentoring others on how to enter demographic, insurance, and income information into the Veterans Information systems and Technology Architecture (VistA) system. Develops, reviews, analyzes, implement, conduct and evaluate training courses and programs related to VISN 20 and consolidated float pool areas such as Eligibility/Enrollment, Access to Care, Scheduling, Admissions, Special Programs, Telephone Communications, Scanning, Release of Information, Insurance Collection, Privacy, Records Management, Consult Management, as well as training on new directives and processes that interrelate within Business Office sections/units and/or with other services. Develops the training plan each fiscal year, as well as monthly training calendar of the days, times, and location of training programs for the service. Incumbent completes quality assurance studies of programs as required. Serves as the consolidated float pool coordinator for tracking of all employee education and training hours utilizing established computer system software and will use this to prepare reports on the status of training hours and mandatory courses. Veterans' Preference: Does not pertain to this announcement per the OCHCO bulletin, Annual Determination of Staffing Shortages. This bulletin is in effect through September 30, 2026. References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. The full performance level of this vacancy is GS 7. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.