Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/23/2026. Time-In-Grade requirements also apply to former VA employees applying for reinstatement with CTAP eligibility. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former VA employees applying for reinstatement with CTAP eligibility. You may qualify based on your experience and/or education as described below: GS-7 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Specialized Experience include (but are not limited to): Experience with insurance, claims, billing, congressional offices, and third party administrators. Experience in customer service/relations, educating patient/providers, and resolving issues. Technical Experience with Health Informatics associated with multiple computer software packages. Experience reporting to leadership, collecting data, data analysis, and building reports. Experience in the healthcare field, medical terminology, and chart reviews. OR, Education: Successfully completed one full year of graduate level education in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Note: Transcripts are required. OR, Superior Academic Achievement: Completed all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and I meet one of the following: Rank in the upper one-third of your class in the college, university or major subdivision; A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study; A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study; Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit http://www.achsnatl.org/quick_link.asp. Note: Transcripts are required. OR, Combination: Equivalent combination of successfully completed graduate education and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. Only education beyond a bachelor's degree may be used to qualify for the GS-07 level. GS-9 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Specialized Experience include (but are not limited to): Experience with polices, precedents, goals, objectives, laws, VA guidelines related to the authorization and payment for care in the community sufficient to analyze and evaluate the continual changes in the program. Experience with health services research methods, including data collection and management methods, analysis design, interpretation of study results and translation of study results into action plans. Skilled in solving complex problems associated with the day-to-day operations concerning customer service issues in a positive, goal-oriented way, including the ability to take quick and effective action when necessary. Skilled in the use of research tools, assessment of data, establishment of effective research modalities and the maintenance of data for research for all inquiries. Utilizes available software and other data to provide a complete picture of research and the results. OR, Education: Successfully completed a Master's or equivalent, or 2 years of progressively higher level education leading to such a degree, or an LL.B or J.D.in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Note: Transcripts are required. OR, Combination of Specialized Experience and Education: Equivalent combination of successfully completed graduate education and specialized experience (beyond the first graduate year or 18 semester hours