Job Description
New York City's Largest Dermatology Practice We're a full-service dermatology practice with 50 locations across Manhattan, Brooklyn, Queens and Long Island. Now Delaware and Philly too! The Customer Service Representative (CSR) provides superior customer service while resolving inbound billing inquiries related to dermatology services. The role handles inquiries via phone, email, and EMR-tasked bi
7:00 AM
Read the overnight performance summary before reaching the office. Days in AR ticked up 1.2 days. You know why — the new Epic upgr…
8:00 AM
Leadership team standup. 15 minutes. Each team lead reports their top issue and their top win from the previous day. You listen, a…
9:00 AM
Review the monthly performance dashboard before presenting to the CFO. Net collection rate at 97.2% — above target. Denial rate at…
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