Job Description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2026. You may qualify based on your experience and/or education as described below: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.GS-5: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have A minimum of one (1) year of specialized experience at the GS-4 level or higher in the Federal Service is preferred. This experience should have equipped you with the knowledge, skills, and abilities to perform the responsibilities of the position efficiently. These responsibilities include using various computer systems to retrieve, input, monitor, and handle information, as well as demonstrating proficiency in time management, multitasking, and organizational skills. Effective communication and interpersonal skills are crucial for courteous and professional interactions with both internal and external customers, both orally and in writing. Examples of specialized experience would typically include, but are not limited to: Examining records and files to determine eligibility and entitlement for services; Utilizing various computer systems to access, input, track and maintain information; processing payments and claims for reimbursement; and Communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. GS-6: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Making and authorizing purchases on behalf of the government, a company or organization; coordination with contracting services, outside vendors and business; Reconciling invoices and resolving discrepancies; Examining records and files and determining eligibility and entitlement for services; Knowledge of medical terminology; Knowledge of budgeting control point maintenance and skills in accounting procedures including basic math skills necessary to maintain accurate funding, billing and sub accounts balances; and Ability to explain to vendors using tact and diplomacy and the ability to investigate non-payment complaints from vendors and resolution of the complaint; skills in the use of a variety of databases, spreadsheets, and word processing software and programs. Preferred Experience: A minimum of one (1) year of specialized experience at the GS-4 level or higher in the Federal Service is preferred. This experience should have equipped you with the required knowledge, skills, and abilities to efficiently perform the responsibilities of the position. These responsibilities encompass utilizing various computer systems to retrieve, input, monitor, and handle information, as well as showcasing proficiency in time management, multitasking, and organizational skills. Moreover, effective communication and interpersonal skills are crucial for courteous and professional interaction with both internal and external customers, both orally and in written form. You will be rated on the following Competencies for this position: Clerical Customer Service Decision Making Interpersonal Skills Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and th