Job Description
About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous , and professional manner and receiving/answering incoming telephone calls in the same manner , as applicable . The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage . Certain duties may vary based on office
7:00 AM
Read the overnight performance summary before reaching the office. Days in AR ticked up 1.2 days. You know why β the new Epic upgrβ¦
8:00 AM
Leadership team standup. 15 minutes. Each team lead reports their top issue and their top win from the previous day. You listen, aβ¦
9:00 AM
Review the monthly performance dashboard before presenting to the CFO. Net collection rate at 97.2% β above target. Denial rate atβ¦
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