Job Description

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. All qualification requirements must be met by the closing date of the announcement. Cut-Off Dates to receive applications will be used for this announcement. First Cut-Off Date: May 18, 2026 Final Cut-Off and Closing Date: June 2, 2026 The initial cut-off date will be used to begin applicant consideration. Applications received after the initial cut-off date will only be considered if needed. GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) review problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. An example of qualifying experience include reviewing, explaining, applying or interpreting rules, regulation or policies. GS-7: One (1) year of specialized experience at the GS-5 level (or equivalent) that demonstrates the ability to (1) assist individuals in establishing their entitlement to receive benefits (e.g., retirement, disability, public aid, insurance, taxes, etc.); (2) adjudicate, authorize or reconsider claims; (3) explain benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) entitlements or requirements to the general public; (4) evaluate benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) program operations to assess the integrity and quality; or (5) interpret benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) program requirements to formulate policies, procedures or guidelines. GS-9: Fifty-two weeks of specialized experience equivalent to the GS-7 grade level. Examples of specialized experience include assisting individuals in establishing their entitlement to receive benefits; adjudicating or investigating claims; or evaluating benefit programs to assess the integrity and quality of operations. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW Applicants will be required to participate in a panel interview (after the structured resume review eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. BILINGUAL CERTIFICATION INTERVIEW: Applicants must be able to speak and understand English fluently, as well as one of the following languages: Spanish, American Sign Language (ASL), Hmong, Arabic, Bengali, Haitian Creole, Vietnamese, or Khmer. Applicants will be required to pass an interview designed to assess their proficiency in both English and the additional language.