Job Description
Description Inova Health is seeking an experienced and strategic Director of Revenue Cycle Customer Service to lead all post-service, patient-facing financial interactions across our health system. This leader will oversee a highly complex, high-volume customer service operation and play a critical role in shaping the patient financial experience while driving performance, collections, and service
7:00 AM
Read the overnight performance summary before reaching the office. Days in AR ticked up 1.2 days. You know why — the new Epic upgr…
8:00 AM
Leadership team standup. 15 minutes. Each team lead reports their top issue and their top win from the previous day. You listen, a…
9:00 AM
Review the monthly performance dashboard before presenting to the CFO. Net collection rate at 97.2% — above target. Denial rate at…
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